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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jayvon Alexander

Jayvon Alexander

August 29, 2024

5  out of  5
rating by Jayvon Alexander
"Been with State Farm since 16 they’ve made sure they took care of me !! Ask for Courtney she gets the job done !!"
We responded:
"Thank you, Jayvon, for sharing your experience! It's wonderful to hear that you've been well taken care of by us all these years. Courtney sounds like a real asset, making sure everything is handled smoothly for you. Here's to many more years of great service!"
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Audrey Ayo Lawrence

August 22, 2024

5  out of  5
rating by Audrey Ayo Lawrence
"My husband and I have only visited the office a few times since we became clients about 20 years ago. Each agent we've interacted with has been very professional and informative. They were very patient with explaining everything we didn't understand about our (3) policies. We appreciate the Shambo group very much. If you need an excellent insurance company, we highly recommend Todd Shambo-Statefarm insurance."
We responded:
"Thank you so much for your kind words and for being loyal clients for 20 years, Audrey! It means the world to us that you’ve had positive experiences with our team, and we’re thrilled to hear that each of our agents has been professional, informative, and patient in explaining your policies. Your trust and satisfaction are our top priorities, and we’re grateful for your continued support. We’re honored by your recommendation and are always here to assist you with any of your insurance needs. "
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Asbey Valissa

August 21, 2024

5  out of  5
rating by Asbey Valissa
"Cortney was amazing. She answered all my questions and was very patient with me."
We responded:
"Asbey, we’re so glad to hear that Courtney was able to assist you with patience and care. Providing clear and helpful answers is something we strive for, and it’s wonderful to know Courtney made a positive impact. Thank you for sharing! "
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Sherica Jackson

August 12, 2024

5  out of  5
rating by Sherica Jackson
"Dexter was amazing he help me get insured with no problem!! Explained everything and answered every question I had."
We responded:
"Sherica, thank you for your great feedback! We’re delighted to hear that Dexter was able to assist you seamlessly and address all your questions. It’s wonderful to know that his explanations were clear and helpful. If you have any more questions or need further assistance, don’t hesitate to reach out. Thanks again for your support!"
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Marcia Brooks

August 4, 2024

5  out of  5
rating by Marcia Brooks
"We truly appreciate the team at Todd Shambo State Farm! Bridget is amazing and goes above and beyond to provide the best service each time we speak! Thank you and we look forward to continued success together!"
We responded:
"Thank you so much for your kind words, Marcia! I’m thrilled to hear that Bridget has consistently gone above and beyond to provide exceptional service. We truly value your trust and partnership, and we look forward to continuing our successful relationship."
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matthew mankoski

August 2, 2024

5  out of  5
rating by matthew mankoski
"The agent I spoke with on the phone was both knowledgeable and courteous. She not only was able to answer all the questions that I had but offered me options for reducing my bill. I appreciate both her and State Farm and will continue to be a customer for life."
We responded:
"Matthew, thank you for your wonderful feedback! I’m thrilled to hear that our agent was both knowledgeable and courteous, and that she was able to address all your questions while providing options to reduce your bill. We’re grateful for your continued support and loyalty! "
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Poodie Alexander

August 2, 2024

5  out of  5
rating by Poodie Alexander
"The absolute BEST for many years! Exceptional staff and service!!"
We responded:
"Thank you for your loyalty! We appreciate you!"
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Shellie Stoy

July 31, 2024

5  out of  5
rating by Shellie Stoy
"Brandi has always provided top notch service to me and my family. She is always quick to respond and handle any issues we may have. Always with a smile on her face and willing to be there for you no matter what, even if not insurance related. SUPERIOR CUSTOMER SERVICE!!!"
We responded:
"Shellie, thank you for your fantastic review! We’re thrilled to hear that Brandi has consistently delivered top-notch service to you and your family. Her quick responses, willingness to help, and friendly demeanor are truly valued. It’s wonderful to know that she goes above and beyond, even beyond insurance-related matters."
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Mark Castle

July 30, 2024

5  out of  5
rating by Mark Castle
"Today I dealt with Courtney on matters of my policy and collision versus comprehensive she was very informative very knowledgeable very helpful and after 45 years in the automotive industry it's rare that I've met anybody with so much knowledge and such ability thank you for such great service"
We responded:
"Mark, we’re thrilled to hear that Courtney provided you with such informative, knowledgeable, and helpful service. It’s fantastic to know that her expertise stood out to you, especially given your extensive experience in the automotive industry. Your recognition means a lot to us! "
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Amanda Taylor-Rodriguez

July 30, 2024

5  out of  5
rating by Amanda Taylor-Rodriguez
"Spoke w/Courtney, today regarding insurance for my autos. Every question or inquiry, (which there was many); was handled with exceptional customer care. Over the years, I normally workred with Brandi Peter's, who I also extend my deepest gratitude for her outstanding customer service. Courtney's willingness to assist with me was delivered professionally, proficient and genuine. Therefore, please allow me to thank her for a "Job Well Done"."
We responded:
"Thank you so much, Amanda, for your kind feedback! We're delighted to hear that Courtney provided exceptional customer care and addressed all your questions thoroughly. We also appreciate your gratitude for Brandi’s outstanding service over the years. Your recognition of both Courtney's and Brandi’s professionalism and dedication means a lot to us. Thanks again for your support and for recognizing our team's efforts!"
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Marianne Jones

July 24, 2024

5  out of  5
rating by Marianne Jones
"Todd Shambo and his awesome team are so helpful and accommodating. Great representatives of the State Farm family!"
We responded:
"Thank you, Marianne! We appreciate you and your business!"
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Toynetta Robinson

July 24, 2024

5  out of  5
rating by Toynetta Robinson
"I have been with this agency for years. I have never had a problem or concern that was not handled immediately with the utmost professionalism. Very kind staff. I can not say enough. Especially Brandi :-)! The best by far!"
We responded:
"Thank you for your amazing review, Toynetta! We’re delighted to hear that you’ve had such a positive experience with our agency over the years. We truly appreciate your kind words about our staff and the professionalism with which your concerns have been handled. It’s wonderful to know that Brandi has made a lasting impression with her exceptional service."
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Shona Rollins

July 22, 2024

5  out of  5
rating by Shona Rollins
"Working with Brandy has always been great; she is kind and very helpful."
We responded:
"Shona, we’re delighted to hear that working with Brandi has consistently been a great experience for you. Her kindness and helpfulness are truly valued, and we’re glad she’s been able to assist you effectively. We appreciate your continued trust in our team!"
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Tocara Graham

July 19, 2024

5  out of  5
rating by Tocara Graham
"I love work with state farm. I have been with them for over 10+yrs they have never did me wrong. Customer service is top-notch and pricing is amazing 😍. I wouldn't go anywhere else. Thank you to everyone I have worked with and looking forward to many more yrs."
We responded:
"Tocara, thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with State Farm over the past 10+ years. Your loyalty and satisfaction with our customer service and pricing mean a lot to us. We’re grateful for your continued trust and look forward to serving you for many more years to come. Thank you for being such a valued customer!"
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Irfan

July 19, 2024

5  out of  5
rating by Irfan
"Best State Farm agent office!! Kathie is wonderful!! Make sure to call in and ask for Kathie! She’s the best!!"
We responded:
"Thank you so much, Irfan, for your enthusiastic review! We’re thrilled to hear that you think so highly of our office and Kathie. It’s wonderful to know that she provided you with excellent service. Your recommendation means a lot to us, and we’re grateful for your support. If you need any further assistance, don’t hesitate to reach out and ask for Kathie. Thanks again for your kind words!"
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Candi Smith

July 17, 2024

5  out of  5
rating by Candi Smith
"Brandy at StateFarm is awesome! Great customer service and respond back in a timely fashion….."
We responded:
"We're thrilled to hear that Brandi provided you with awesome customer service and responded promptly. Your feedback is greatly appreciated, and we're glad to know that Brandi could assist you effectively. Thanks, Candi! "
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Sarah Waldrop

July 17, 2024

5  out of  5
rating by Sarah Waldrop
"Brandi is a miracle worker! She responds to all communication is a quick and concise manner. So grateful to have this team on my side!"
We responded:
"Thank you, Sarah, for your review! We're delighted to hear that Brandi has been a miracle worker for you, responding quickly and concisely to all communications. We're grateful to have you as part of our team, and we're here to provide continued support whenever you need it."
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Holly Seignious

July 17, 2024

5  out of  5
rating by Holly Seignious
"I am extremely satisfied with the service I receive from Todd, Brandi and their entire team. They consistently go out of their way to help me with all my insurance needs making the process smooth and stress-free. I highly recommend them."
We responded:
"Holly, I'm thrilled to hear that you are extremely satisfied with the service you receive from Brandi, myself, and our entire team. Providing smooth and stress-free insurance experiences is our goal, and we're grateful for your recommendation."
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Kevin Arnwine

July 17, 2024

5  out of  5
rating by Kevin Arnwine
"The best out in this state insurance I appreciate their time and concerns"
We responded:
"Kevin, we sincerely appreciate your review! It means a lot to us that you consider us the top choice for insurance in the state. Your time and concerns are our priority, and we're dedicated to delivering outstanding service. Should you have any more questions or need further assistance, please don't hesitate to reach out. We're here to assist you every step of the way!"
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Tracey Smith

July 16, 2024

5  out of  5
rating by Tracey Smith
"This is an excellent team who really cares about your needs. Brandi has helped me many times. She is awesome!!!"
We responded:
"Thank you Tracey for the kind words and great review! It is our pleasure to be able to assist you."
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cody lester

July 15, 2024

5  out of  5
rating by cody lester
"Great customer service"
We responded:
"Thank you for your kind words, Cody! We're thrilled to hear that you had a great experience with our customer service. Our team is dedicated to providing exceptional support, and it’s wonderful to know that our efforts are appreciated. If there's anything more we can assist you with, please don't hesitate to reach out. We're here to help!"
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Betty Kitchens

July 11, 2024

5  out of  5
rating by Betty Kitchens
"Very helpful with all my questions. So glad I have State Farm for car and home insurance I will definitely continue to recommend State Farm based on my help today!!"
We responded:
"Thank you, Betty, for your glowing review! We're delighted to hear that we could assist you with all your questions and provide helpful service for both your car and home insurance needs. Your recommendation means a lot to us, and we're thrilled to have earned your trust in State Farm. We're here to help whenever you need us, and we look forward to continuing to provide you with excellent service."
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Michelle Rutledge

July 11, 2024

3  out of  5
rating by Michelle Rutledge
"Just can't say no to someone looking to lower coverage or dropping a policy. When I ask for something like this, I don't like for the salesman to hound me about changing my mind. Also, they are extremely expensive."
We responded:
"Hello Michelle, I regret the negative experience you had with our office. Our primary goal is to deliver exceptional customer service to each and every client. We also empathize with the escalating insurance expenses and the resulting frustration. It would be our pleasure to assist you in finding the most competitive insurance rates and address any worries or concerns you may have. "
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Tayblit Baby

July 10, 2024

5  out of  5
rating by Tayblit Baby
"They have very great hospitality 🖤❣️"
We responded:
"Thank you for your review, Tayblit! We're delighted to hear that you appreciated our hospitality. If you have any further feedback or need assistance, please feel free to reach out. We're here to help!"
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candice sistrunk

July 9, 2024

5  out of  5
rating by candice sistrunk
"Brandi is always so nice, helpful, and informative."
We responded:
"Thank you, Candice, for your kind feedback! We're delighted to hear that Brandi has consistently provided you with friendly, helpful, and informative service. She is dedicated to ensuring our clients have the best experience possible."