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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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leigha roberts

November 19, 2024

5  out of  5
rating by leigha roberts
"I have been a customer with Todd and this location since 2004. Their customer service is and always has been exemplary. Upon entry, we are always greeted by Courtney's smile and infectious spirit 🤩"
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Willie Edwards

November 19, 2024

5  out of  5
rating by Willie Edwards
"Dexter provided Outstanding Advice and Service. I switched on the spot from All-State. Sent everything over quickly. I have recommended him to my family and friends."
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Tylexusia Appling

November 14, 2024

5  out of  5
rating by Tylexusia Appling
"Courtney is Absolutely the best !!! Thank you for all that you do!!!"
We responded:
"Thank you for the five-stars! There's no better compliment than hearing a great review about our staff, I'll be sure to pass the kudos to Courtney. Thank you for putting your trust in our agency!"
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MzSongbird Shey

November 12, 2024

5  out of  5
rating by MzSongbird Shey
"Mr Connor was great. Definitely recommend"
We responded:
"We're thrilled to have met your expectations. Your satisfaction is our top priority, and we're glad we could provide you with the service you deserve. Thank you!"
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Andrea Golden

November 7, 2024

5  out of  5
rating by Andrea Golden
"Connor your energy was so fitting for the conversation we had this afternoon about me getting rental insurance . We need more people like you with exceptional customer service skills . Im looking forward to talking to you in about 6 months for some additional offers . Keep up the great work !"
We responded:
"Thank you for the review, Andrea! I'm thrilled to hear that Connor made your experience a positive one. We are looking forward to speaking with you again in the future. If you ever need anything in the meantime, don't hesitate to reach out. Thanks again, and I'll be here when you're ready down the road! Keep in touch"
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john h

November 6, 2024

5  out of  5
rating by john h
"I had reached out to statefarm and Courtney answered the phone , she was super nice and very helpful with all my needs . I hope the next I call I she is the one that answers ."
We responded:
"Thank you so much for taking the time to leave an excellent rating, John. We really appreciate your business, and will be sure to pass your praises along to Courtney! Please let us know what we can do for you in the future."
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Nicole Whitehead

October 30, 2024

5  out of  5
rating by Nicole Whitehead
"Connor was AMAZING! He got me squared aware in a short time and he also gave great information about what State Farm has to offer. I’ll recommend this location to anyone! Please ask for Connor!"
We responded:
"Thank you for your fantastic review, Nicole! We're thrilled to hear that Connor provided you with amazing service and valuable information about what State Farm offers. Your recommendation means a lot to us! If you need anything else, feel free to reach out anytime. We’re here to help!"
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Dylan Callahan

October 29, 2024

5  out of  5
rating by Dylan Callahan
"Courtney was awesome! Very nice, fast & efficient in getting what I needed!"
We responded:
"Dylan, it is so great to hear positive feedback about Courtney. Thank you for taking the time to leave us such a glowing review. We value your business!"
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Travis Lee

October 29, 2024

5  out of  5
rating by Travis Lee
"Excellent service always"
We responded:
"Thank you for the five-star rating, Travis! We're thrilled to know you're satisfied with our service. Your support means a lot to us!"
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Adeana Hadaway

October 24, 2024

5  out of  5
rating by Adeana Hadaway
"Everyone there is helpful and kind. Courtney goes above and beyond. These guys rock! Having Goose around helps also. ❤️"
We responded:
"Thank you for such an excellent review and recommendation, Adeana. Courtney is a valuable member of our team and I'm so happy to hear that she was able to assist you. We really appreciate your business! Thanks again!!"
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Andrea Napier

October 22, 2024

5  out of  5
rating by Andrea Napier
"Everyone at this office is so helpful and friendly! My most recent experience was with Renee who was instrumental in a smooth transaction when I bought a new car! Never had a bad experience here!"
We responded:
"Andrea, thank you for your kind words! We’re delighted to hear that you had such a positive experience with our team. It's great to know we could help make your car-buying process smooth and enjoyable. We appreciate your continued support and look forward to serving you again in the future!"
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Lydia Dezmal

October 16, 2024

5  out of  5
rating by Lydia Dezmal
"I spoke with Bridgett who is now my personal State Farm agent and she was a such a joy to speak with and made the process fast and easy. Keep up the good work 💜"
We responded:
"Thank you, Lydia, for your kind words about Bridget! I'll be sure to pass along your review to the team and it's great to know we have made the insurance process fast and easy for you. Please do not hesitate to contact us if you need anything else, Bridget and the team are here to help! "
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Tia Baynes

October 8, 2024

5  out of  5
rating by Tia Baynes
"I am grateful to be a Statefarm customer. Not for the prices but for the Outstanding customer service that Courtney provides. She is very nice, helpful and professional! Thanks again, Courtney!!!!"
We responded:
"Tia, thank you! My team and I strive to provide excellent customer service, so I am pleased to hear that you had such a great experience with our agency. I'm so happy Bridget has been able to assist you and has been comforting, helpful and professional. Please let us know if we can do anything else for you. "
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Tracy Moore

October 6, 2024

1  out of  5
rating by Tracy Moore
"Roadside assistance is the absolutely the worst. 58 year old deaf woman in emergency need of f a tow at 1:47 am.i was really scared and the were absolutely no help at all. Go with another company for better service. Theirs is disgraceful!!!!!! If I could give a zero o would."
We responded:
"Tracy, I'm really sorry to hear about your experience. It must have been incredibly stressful, especially being in an emergency situation late at night and not receiving the help you needed. Roadside assistance is supposed to provide peace of mind in these moments, and I’m sorry that they let you down. As per our correspondence this service is provided by a 3rd party vendor that State Farm uses, and not directly through our office. We have filed a complaint with the vendor on your behalf. If you need any further assistance, please do not hesitate to reach out to our office and we’ll be happy to assist you. "
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C JOHNSON

September 28, 2024

5  out of  5
rating by C JOHNSON
"After contacting Todd Shambo about a horrible experience that I was having trying to get a claim payment paid to me, he enlisted the help of Jessica T. from his office , and within 24 hours StateFarm Claims was calling to let me know that my check was going to be mailed out to me! 😁 Three months of them telling me it couldn't be recovered! 1 email to my agent Todd Shambo, and he & Jessica jumped on it! Thanks so much! I will definitely continue to do business with this State Farm agency! 💯"
We responded:
"Thank you so much for taking the time to share your experience! I'm truly sorry you had to go through such a frustrating time with your claim, but I’m thrilled that Jessie and I were able to step in and help get things resolved quickly. Our goal is always to advocate for our clients and make sure they receive the service they deserve. We deeply appreciate your continued trust in us, and we’re grateful to have you as part of our State Farm family."
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Beverly Johnson

September 27, 2024

5  out of  5
rating by Beverly Johnson
"Great customer service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service. Providing excellent support to our clients is always a top priority, and it's great to know we met your expectations, Beverly. Thanks again! "
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Arthur Ogletree

September 20, 2024

5  out of  5
rating by Arthur Ogletree
"This is the best insurance office in the state. They helped me save on my auto insurance. I highly recommend this office."
We responded:
"Arthur, my team and I are honored to receive such high praise! I'm glad to hear we could help you save on your auto insurance. Thank you so much for recommending our office!"
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Tim “Bird or Bullet” Terry

September 17, 2024

5  out of  5
rating by Tim “Bird or Bullet” Terry
"Has always been there for me... Todd, Brandi, Jessie, appreciative!!! ALWAYS GREAT Service by this SF Office!!!!!!! So grateful once again for the Shambo Squad - ALWAYS professional, caring, goes the xtra mile. Brandi n Jess hav been there serving for 20+ years!!! Todd is ✝️errific!"
We responded:
"Thank you, Tim. We appreciate your loyalty to our office."
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Matt Wagner

September 17, 2024

5  out of  5
rating by Matt Wagner
"Always helpful, responsive and thorough with what I need. Very friendly and personable, I highly recommend them!"
We responded:
"Thank you so much for your kind words, Matt! We're thrilled to hear that you've had such a positive experience with our team. Providing thorough, friendly, and responsive service is what we strive for every day. Your recommendation means the world to us, and we're here to assist you with any of your future needs. Thanks again for choosing us!"
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Pierre Manenti

September 13, 2024

5  out of  5
rating by Pierre Manenti
"Great to hear you received a quick response! I emailed them, and they got back to me just a few hours later."
We responded:
"Pierre, we understand how important it is to receive timely responses, so we’re glad to hear our team got back to you quickly. Your satisfaction is our priority, and we're here to help whenever you need us."
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Rosanna Reyes

September 13, 2024

5  out of  5
rating by Rosanna Reyes
"They get back to you quickly, offer their honest advice on coverage,"
We responded:
"Thank you for your kind words! We're glad to hear that our team was responsive and provided honest advice on your coverage. We believe in being transparent and ensuring you have the information you need to make the best decisions. Thanks again, Rosanna! "
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William Walling

September 12, 2024

5  out of  5
rating by William Walling
"Been. With them 24 years. Always a class act in every aspect"
We responded:
"Thank you for the five-star rating, William! We're thrilled to know you're satisfied with our service. Your support means a lot to us!"
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Kathleen Diaz

September 9, 2024

5  out of  5
rating by Kathleen Diaz
"I am a long time customer of State Farm. As we all know insurance rates have gone up. I received a statement showing my bill went up way beyond what I expected. I immediately called my agents office, I explained my concerns. I spoke with one of Todd's representatives named Cortney, who researched my file etc.. Cortney said she will look further into making sure I am getting all the benefits and discounts I am should be getting or eligible for and give me call back. Well, she did and made my day! I thanked her for her outstanding customer service, her above and beyond assistance and her kindness. I told her to please thank Todd, State Farm and thank Todd for having her on his team! I second the motion "State Farm is there"! Best rates, best coverage, best care."
We responded:
"There's no better compliment than hearing a great review about our staff. Courtney is an invaluable member of our team and always goes above and beyond, so I'm thrilled to hear how much you appreciated her service. Thank you so much for you review and for your continued business, Kathleen!"
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Jayvon Alexander

August 29, 2024

5  out of  5
rating by Jayvon Alexander
"Been with State Farm since 16 they’ve made sure they took care of me !! Ask for Courtney she gets the job done !!"
We responded:
"Thank you, Jayvon, for sharing your experience! It's wonderful to hear that you've been well taken care of by us all these years. Courtney sounds like a real asset, making sure everything is handled smoothly for you. Here's to many more years of great service!"
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Audrey Ayo Lawrence

August 22, 2024

5  out of  5
rating by Audrey Ayo Lawrence
"My husband and I have only visited the office a few times since we became clients about 20 years ago. Each agent we've interacted with has been very professional and informative. They were very patient with explaining everything we didn't understand about our (3) policies. We appreciate the Shambo group very much. If you need an excellent insurance company, we highly recommend Todd Shambo-Statefarm insurance."
We responded:
"Thank you so much for your kind words and for being loyal clients for 20 years, Audrey! It means the world to us that you’ve had positive experiences with our team, and we’re thrilled to hear that each of our agents has been professional, informative, and patient in explaining your policies. Your trust and satisfaction are our top priorities, and we’re grateful for your continued support. We’re honored by your recommendation and are always here to assist you with any of your insurance needs. "